ALL ORDERS
IN STOCK ITEMS TYPICALLY SHIP WITHIN 2-3 BUSINESS DAYS UNLESS NOTED BY OUR CUSTOMER SERVICE DEPARTMENT.
ANY QUESTIONS PLEASE CONTACT US AT INFO@TREIZE.US
ORDER CONFIRMATION
AFTER SUBMITTING YOUR ORDER YOU'LL RECEIVE AN EMAIL VERIFYING THAT ITS BEEN RECEIVED BY TREIZE.US
UPON SHIPMENT YOU'LL RECEIVE AN ADDITIONAL EMAIL INFORMING YOU OF THE SHIPPING DATE, THE DETAILS OF YOUR ORDER AND ANY TRACKING INFORMATION.
CANCELLING AN ORDER
IN THE EVENT THAT YOU CHANGE YOUR MIND REGARDING AN ORDER, YOU MAY CANCEL IT, PROVIDING IT HASN'T BEEN SHIPPED.
TYPICALLY ALL ORDERS SHIP WITHIN 2-3 BUSINESS DAYS AND IN SOME CASES IMMEDIATELY THEREFORE SOME ORDERS CANNOT BE CANCELLED ONCE THEY HAVE BEEN SUBMITTED.
TO CANCEL AN ORDER, PROVIDE YOUR EMAIL ADDRESS AND/OR ORDER NUMBER AND CONTACT US AT INFO@TREIZE.US
SHIPPING & TAXES: USA
WE SHIP ALL USA ORDERS VIA USPS PRIORITY MAIL WITH DELIVERY CONFIRMATION TRACKING AND INSURANCE.
PLEASE ALLOW 2-3 BUSINESS DAYS FOR DELIVERY.
SHIPPING & TAXES: INTERNATIONAL
ALL INTERNATIONAL ORDERS SHIP VIA UPS WITH DELIVERY CONFIRMATION TRACKING AND INSURANCE.
PLEASE ALLOW 6-10 BUSINESS DAYS FOR DELIVERY.
ALTHOUGH YOUR ORDER WILL BE SHIPPED IN A TIMELY MANNER, AND UPS ESTIMATES INTERNATIONAL DELIVERY TO TAKE BETWEEN 6-10 BUSINESS DAYS, WE CANNOT GUARANTEE HOW LONG IT WILL ACTUALLY TAKE FOR YOUR ITEM TO ARRIVE DUE TO CUSTOMS. CUSTOMS CAN BE UNPREDICTABLE AND MAY HOLD ON TO A PACKAGE FOR AS LONG AS EIGHT WEEKS. FOR DELAYS THIS LONG IN SHIPPING, PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE. WE ARE UNABLE TO CONTACT CUSTOMS AUTHORITIES ON CUSTOMERS BEHALF.
SHIPPING TIMES ARE ESTIMATES.
FINAL SHIPPING FEES ARE CALCULATED AT CHECKOUT
RETURNS / DAMAGES / LOST ITEMS
SATISFACTION AND HAPPINESS IS OF OUR UTMOST PRIORITY.
PLEASE CONTACT INFO@TREIZE.US IF YOU HAVE ANY QUESTIONS ABOUT A RECENT PURCHASE.
REFUNDS AND RETURNS ARE TREATED ON A CASE BY CASE BASIS.
REFUNDS WILL ONLY BE ISSUED IF THE ITEM IS CONSIDERED DEFECTIVE OR BROKEN UPON ARRIVAL.
PLEASE NOTE : PRODUCT DIMENSIONS ARE CLEARLY INDICATED IN EACH PRODUCT DESCRIPTION. RETURNS WILL NOT BE ACCEPTED BASED ON SCALE / SIZE / DIMENSIONS.
DAMAGES MUST BE DOCUMENTED AND REPORTED WITHIN 3 BUSINESS DAYS OF RECEIPT.
TREIZE IS NOT RESPONSIBLE FOR REPAIR OR REPLACEMENT OF DAMAGES REPORTED AFTER THIS TIME.
IF DAMGE HAS OCCURRED IN SHIPPING ALL PACKAGING MUST BE RETAINED BY RECEIVER. FAILURE TO DO SO MAY INVALIDATE ANY CLAIM.
IT MAY ONLY BE RETURNED WITH THE PROPER AUTHORIZATION OF THE TREIZE CUSTOMER SERVICE DEPARTMENT.
THE PURCHASER IS RESPONSIBLE FOR SHIPPING EXPENSES AND RISK, I.E. PROPER REPACKAGING OF MERCHANDISE,
REPAIRS MAY TAKE BETWEEN 1-4 WEEKS FOR PROCESSING.
WE DO NOT REFUND FOR PACKAGES LOST IN TRANSIT.
WE ARE UNABLE TO REFUND OR REPLACE STOLEN PACKAGES OR UN-RETRIEVE PACKAGES THAT HAVE BEEN CONFIRMED AS DELIVERED.
PLEASE ENSURE YOUR DELIVERY ADDRESS IS CORRECT AND SECURE.
SECURE SHOPPING
WE UNDERSTAND YOUR CONCERNS REGARDING SAFETY & SECURITY AND WE SHARE YOUR INTEREST IN THEM.
TREIZE HAS ESTABLISHED PROCEDURES AND POLICIES TO PROTECT YOUR PRIVACY AND PROVIDE SECURE ONLINE ORDERING.
WE USE THE INDUSTRY STANDARD SECURE SOCKET LAYER PROTOCOL (SSL).
ALL INFORMATION THAT YOU SUBMIT DURING THE ORDERING PROCESS IS AUTOMATICALLY ENCRYPTED FOR SECURITY AND CAN ONLY BE DECODED BY TREIZE.US
ONCE YOU BEGIN THE CHECKOUT PROCESS YOUR COMPUTER WILL BEGIN COMMUNICATING WITH OUR SERVER IN SECURE MODE.
ONLY BROWSERS THAT SUPPORT SSL PROTOCOL CAN BE USED TO ORDER ONLINE THROUGH TREIZE.US
FOR INFORMATION ON HOW TO DOWNLOAD THE LATEST VERSION OF YOUR INTERNET BROWSER, PLEASE CONSULT WITH YOUR INTERNET BROWSER PROVIDER.
PRIVACY POLICY
IT IS OUR HIGHEST PRIORITY TO MAKE CERTAIN THAT YOUR PRIVACY WILL BE RESPECTED.
TREIZE WILL NOT SELL, TRADE, OR GIVE AWAY ANY PERSONAL INFORMATION THAT YOU HAVE SUBMITTED DURING THE ONLINE ORDERING PROCESS.
THIS INCLUDES YOUR EMAIL ADDRESS, CREDIT CARD NUMBER OR ANY OTHER PERSONAL INFORMATION.
ALL INFORMATION GATHERED WILL BE KEPT STRICTLY CONFIDENTIAL.
IF YOU HAVE ANY FURTHER QUESTIONS REGARDING YOUR PRIVACY PLEASE FEEL FREE TO CONTACT US AT INFO@TREIZE.US
INFORMATION WE GATHER
WHEN YOU PLACE AN ORDER AT TREIZE.US WE COLLECT CERTAIN INFORMATION TO PROCESS YOUR ORDER.
THIS INCLUDES: NAME, PHONE NUMBER, EMAIL ADDRESS, PAYMENT INFORMATION, BILLING ADDRESS, SHIPPING ADDRESS, AND DETAILS ON THE PRODUCTS PURCHASED.
CUSTOMERS ASLO HAVE THE OPTION TO JOIN OUR MAILING LIST. IF YOU DECIDE TO OPT-IN TO OUR MAILING LIST WE WILL ONLY USE YOUR EMAIL ADDRESS FOR PROMOTIONS SENT OUT BY TREIZE.US
WE WILL NEVER SELL OR TRADE YOUR PERSONAL INFORMATION INCLUDING YOUR EMAIL ADDRESS.
CUSTOMERS CAN SHOOSE TO OPT-OUT OF THE EMAIL LIST AT ANYTIME.
COOKIES
COOKIES ARE SMALL BITS OF INFORMATION THAT ARE STORED ON YOUR COMPUTER TO HELP ENHANCE YOUR SHOPPING EXPERIENCE.
WE USE ONLY SESSION COOKIES, WHICH MEANS THAT ONCE YOU CLOSE YOR BROWSER, THE COOKIES EXPIRE AND ARE NO LONGER USED.
THE USE OF COOKIES IS STANDARD ON THE INTERNET AND MOST MAJOR WEBSITES USE THEM.
IN ORDER TO SHOP AT TREIZE.US YOU MUST ENABLE SESSION COOKIES IN YOUR BROWSER. PLEASE REFER TO YOUR BROWSER’S HELP SECTION ON HOW TO DO THIS.